The Navigator Healthcare team works with members, sometimes over several months, as they transition through levels of care. It offers personalized navigation services for individuals impacted by SUD. New York-based Navigator Healthcare was founded in 2019. “So it’s the same day, next day, appointment guarantee.”
“And then, through our platform, we’re able to connect them with on-demand appointments for substance use treatment within 48 hours of that call,” she continued. Navigator Healthcare operates a 24/7 resource center staffed with independently licensed clinicians, who work with the payer’s members, helping them understand their treatment options in layperson’s terms, Adler explained. Very complex individuals left to their own devices will not necessarily land in evidence-based programs,” Deb Adler, CEO and founder of Navigator Healthcare, told BHB. It is also intended to help speed up the process. One of the key objectives of this new payer-startup relationship is to help patients understand the system better and access the right level of care. It serves 3.6 million individuals and employers in Maryland, Washington, D.C., and Northern Virginia.
They don’t know anything more than that.”ĬareFirst is a nonprofit health company and an independent licensee of the Blue Cross Blue Shield Association. “We all talk internally with our behavioral health and substance use team … about how ‘this patient needs to go to residential treatment, or detox, or this one needs medication-assisted therapy, or a partial hospitalization program.’ What the public knows is people go to rehab. “I think, like a lot of folks in health care, we assume, incorrectly, that consumers know all the special terminology and acronyms that we use in our day-to-day lives,” Brian Wheeler, vice president of provider collaboration and network transformation at CareFirst, told Behavioral Health Business.
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